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ARTICLE · 09 JANUARY 2025

WhatsApp In The Workplace

Clarkslegal LLP
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In the UK, WhatsApp is used today by nearly 40 million users, including for business purposes. The app has become a household name, and with its various tools for communication, photo sharing, and planning.

United KingdomPrivacy
Lucy Densham Brown
Lucy Densham Brown

In the UK, WhatsApp is used today by nearly 40 million users, including for business purposes. The app has become a household name, and with its various tools for communication, photo sharing, and planning, it's easy to see why.

WhatsApp's owning company Meta, have made great attempts to emphasise the security of the application, emphasising the end-to-end encryption offered by the app. Due to this added security, many users feel free to use the app with confidence, including in a business setting. However, there are unforeseen risks that employers and business owners should be specifically alive to when it is being used in a workplace setting, particularly in respect of how it relates to UK GDPR ("GDPR") laws and protections.

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