1. Summary
The Data (Use and Access) Act 2025 amends UK Data Protection Law, including the UK GDPR and Data Protection Act 2018 (DPA).
One of the new statutory requirements that comes into force on 19 June 2026, gives individuals the right to make data protection complaints directly to data controllers and requires those controllers to:
- 'facilitate the making' of data protection complaints;
- acknowledge such complaints within 30 days;
- investigate and respond to each complaint without undue delay; and
- inform individuals of their right to complain both to the organisation and to the ICO.
UK businesses, charities, firms or other organisations collecting and processing personal data should act now to ensure they have an appropriate process for handling data protection complaints.