Mobile phone internet users are now protected from
'shock' mobile phone bills for surfing the internet.
New roaming rules introduced on Monday allow mobile phone
internet users to oblige their mobile phone operator to notify them
and even cut them off when their bill reaches a certain limit. The
default limit is 50 Euros, but customers are free to set a higher
or lower limit so that they don't get a 'shock' bill at
the end of the month.
The mobile phone operator must notify the customer when their
bill reaches 80% of the amount set, and cut the customer off when
their bill reaches the amount set unless the limit is changed. If
the operator does not fulfil it's obligation to notify
customers when they reach 80% of their limit, and does not cut them
off at 100%, customers can complain to the European Commission who
will deal with the complaint and impose sanctions on the
operator.
