Internet Access Is No Substitute For The Counter Encounter

The Disability Discrimination Act 1995 requires providers of goods and services to make such reasonable adjustments to premises to remove or alter a physical feature of a property which makes it impossible or unreasonably difficult for disabled persons to make use of a service. The Act also allows the provider to get around the problem of a physical feature by providing a reasonable alternative method of making the service available to disabled persons.

In many cases making a physical adjustment will be costly, or may have some other actual or perceived drawback for the provider. So, to what extent can the alternative method option be used? Does it include internet service provision, for example?