Managing Crucial Conversations – Reducing Workplace Conflict

! New Training Course Announced !

ACAS recently published research which found workplace conflict costs UK organisations around £28.5 billion a year.  In its report Estimating the Costs of Workplace Conflict, ACAS analysed incidences of workplace conflict across the UK and its impact on employers and their people.  ACAS measured the cost of handling conflict informally and formally, the cost of resignation, training new staff as well as managing absence resulting from workplace conflict.  According to ACAS, the average cost of conflict is £1,000 per employee every year.

This is a staggering amount and also does not take into account the human cost of workplace conflict.  How can HR help? How should we manage these crucial (and sometimes difficult) conversations?