What Can Make A Difference When You Engage Consultants?

A recent article in The Lawyer echoes frustrations I often hear from many in-house teams. It highlights two important considerations:

1. the, often underestimated/under-appreciated, need for change management, and
2. the imperative to know the idiosyncrasies of a legal function.

On the first point, you can devise the best process and acquire the best tech tools, but they won't deliver any benefits if people don't buy-in and if you can't answer, for each and every one of them, the "what's in it for me?" question. As much time, energy and resource (both people and budget) needs to be devoted to the change management element as to the actual process or tool development/implementation.