The Right Combination - Rethinking Business Operating Models In Insurance

About this research

This report summarises the findings of a year-long study into the future of business operating models (BOMs) in insurance. A business model is a blueprint of how functions, divisions and organisations co-operate to capture shareholder value.¹ The research primarily addresses the business model challenges of major global insurance companies operating in both life or non-life sectors across multiple markets; although the findings are relevant for all insurers. The report is based on several research methodologies including:

• Face-to-face interviews with senior insurance executives;
• An online questionnaire completed in August 2009 by approximately 20 equity analysts in Europe and North America;