Employees working in the insurance sector may not face the same
type of stress as those employed in the emergency services or
education, but the need to recognise the issue and address it is
just as pressing.
One might imagine that as insurers are responsible for managing
so many stress-related employment claims, they would be highly
attuned to the impact of work on the emotional wellbeing of
employees. However, are insurers attuned to the risks presented to
their own workforces, particularly when employees are being asked
to cope with new ways of working, for example under the Covid 19
Lockdown?
The Health and Safety Executive's publication Tackling
Work-related Stress notes that employees in service organisations,
which include insurers and brokers, are subjected to a number of
factors that can create stress and anxiety even in the absence of
the challenges created by Covid 19. First, you're offering a
service, so your workload is reactive and possibly out of
