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ARTICLE · 18 OCTOBER 2021

Ransomware: To Pay Or Not To Pay?

Businesses up against a ransom threat face a difficult decision, but going into it with open eyes and a clear decision-making strategy can help ensure you make the right move...

United KingdomGovernment, Public Sector

Businesses up against a ransom threat face a difficult decision, but going into it with open eyes and a clear decision-making strategy can help ensure you make the right move

Ransom attacks have become big business for cyber criminals. The sums now being demanded, and often paid, are getting higher and the threats more alarming. The criminals don't just encrypt systems and offer the keys back in exchange for a ransom; they now typically steal personal data and confidential information and then publish it if the ransom is not paid.

Those faced with a ransom attack are often faced with a moral, legal, and reputational dilemma. Do they pay the criminals and restore their systems and prevent the publication of stolen information, but risk being criticised for fuelling criminal activity? Or do they take the moral high ground and refuse to pay, but face substantial operational damage and the publication of sensitive information of staff and customers, together with all

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