Cultures Reshaped By Automation – Where Is The Human In The Loop?

Technological developments are transforming our markets, and the way financial services are provided. Advances in AI, large language models, and other analytics are already creating huge opportunities for firms (and regulators) to enhance services, reduce costs and improve outcomes.

The exponential adoption of AI systems is also changing how decisions are made, dispersing accountability and posing challenges for firms' leadership – in the eyes of consumers and regulators, the firm must be responsible for the AI models they choose to use, and the outcomes. To remain in control of their AI-based systems, designed (and relied on) to perform tasks with increasing autonomy, firms must rely not just on governance and controls, but also reinforce and leverage that uniquely human concept, culture.