A Quick Guide To Member Disputes

For the vast majority of pension scheme trustees, disputes aren't an "if". They're a "when."

Human error. Computer error. A confusingly worded benefit statement. An otherwise unobjectionable scheme announcement that catches a member on a bad day. Even the best-run scheme in the world is one day going to encounter a member who raises their hand or points a finger – and they may be completely right to do so.

Schemes need to have a robust process in place for dealing with the issues that result so that when members pick up their phones and start tapping their feet, their issues can be dealt with quickly and effectively.

Here is our quick guide to dealing with member disputes.