Niall Hearty considers an investigation into customer
dissatisfaction with the bank.
Revolut was named in more reports of fraud in the last financial
year than any of the major High Street banks.
The firm, which only received a provisional UK banking licence
in July, was cited in almost 10,000 complaints to Action Fraud, the
UK's reporting centre for fraud and
cybercrime.
The figures, which were obtained through Freedom of Information
(FOI) requests made by the BBC's investigative programme
Panorama, show that Revolut topped the list for fraud complaints.
It was followed by Barclays, which was named almost 8,000 times,
Monzo (almost 5,000) and Starling (1,000).
The BBC investigation included testimony from a Revolut customer
who had £165,000 taken from his business account in a matter
of minutes by fraudsters who evaded fraud controls. The customer
said there was no dedicated fraud helpline for Revolut customers,
only a chat function on the bank's app. It
