Let us suppose that your organisation is contemplating
implementing a new business application; perhaps a new finance
system, CRM, document management system, intranet etc. The starting
point for many such business projects is to identify the business
problem you want to solve (or opportunity you want to exploit) and
then to gather requirements from the business. But some
organisations balk at the idea of consulting their staff about what
they need. At 3Kites we believe strongly in asking the business
about their requirements before proceeding to spend money on
systems.
Where the range of potential solutions is small, the extent to
which all the business requirements can be met may be limited,
especially if the organisation starts from the principle of
avoiding customisation wherever possible, which we would certainly
endorse. But it still makes sense to ask the business what they
need before you go ahead, purchase and implement a new system. The
reasons for
