Showing Value In Support

Many support functions face criticism from the business constituents that they serve. Business stakeholders are often highly sceptical about the value delivered because they fail to recognise how the support function contributes to business success and the challenges involved in effective service provision.

There are four key areas that, if successfully addressed, will enhance the business's perspective of value-add.

Aligning support functions to businessstrategy

Ask yourself:

• Could your business customers read your strategy and clearly see how your initiatives help them realise their goals?
• Is the linkage between your strategy and overall corporate objectives clear?