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ARTICLE · 06 AUGUST 2020

What Should Higher Education Students Expect When Raising A Grievance?

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A recent High Court decision provides a useful reminder of the obligation higher education institutions have to follow their own procedures consistently and fairly, and to allow students with...

United KingdomConsumer Protection
Kris Robbetts
Kris Robbetts

A recent High Court decision provides a useful reminder of the obligation higher education institutions have to follow their own procedures consistently and fairly, and to allow students with eligible grievances to exercise their right to complain.

R (on the application of AW) v St George's, University of London

In 2012, AW enrolled at St George's University of London (SGUL) to study medicine.

Three years later, AW failed her end of year exams at first attempt and at resit. AW began to retake the year but, after being diagnosed with cancer, she applied for an interruption to studies in order to receive specialist treatment in France.

The interruption request was approved but disagreements ensued between AW and SGUL regarding the sharing of AW's medical information, the conditions for her return to study and the requirement to attend Occupational Health (OH) assessments. AW submitted a number of complaints and eventually issued a County Court claim

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