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ARTICLE · 20 JULY 2022

Student Complaints: Trends In Students' Unions

Wrigleys Solicitors LLP
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Are students' unions seeing a rise in the number of student complaints.

United KingdomConsumer Protection
Laura Moss
Laura Moss
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Are students' unions seeing a rise in the number of student complaints? Is the type of complaints changing? How should they be handled?

This article summarises a webinar we recently held on this topic, exploring these questions and more.

Thanks go to Jim Dickinson of WonkHE for co-hosting the webinar.

Impact of an increase in complaints

  • In general, we are seeing more complaints from students about things which they may not have raised in a formal setting in the past. Instead of a narrow focus on academic appeals, complaints cover a wider range of areas. This could be because students are more aware of behavioural standards, expectations around consent and their right to complain, all of which will hopefully give them more confidence that their complaint will be handled well. This is of course a positive thing.

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