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ARTICLE · 22 SEPTEMBER 2026

A Fresh Start: Rethinking How Schools Handle Parental Complaints

Browne Jacobson LLP
Browne Jacobson LLP
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Browne Jacobson LLP

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Schools face mounting pressure from parental complaints that drain resources and damage relationships, often due to systemic factors beyond their control. This webinar brings together education law specialists, governance experts, and communications professionals to explore practical strategies for resetting complaint handling at the start of the academic year. The session examines how understanding complainant motivations and leveraging appropriate response frameworks can prevent escalation while addressin

United KingdomConsumer Protection
Victoria Hatton
Victoria Hatton
Claire Archibald
Claire Archibald

This webinar took place on Thursday 17 September 2026 and is now available on-demand.

The current approach to handling parental complaints isn't working, often due to factors outside a school's control.

Most schools know it, but few know how to change it or positively influence it.

September is the moment to do something about it.

Browne Jacobson, the Confederation of School Trusts (CST) and PLMR have come together to host a frank, practical conversation about one of the most pressing challenges facing schools today: how to handle parental complaints better.

We were joined by a cross-disciplinary panel of specialists in education law, school governance, data protection and communications.

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