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ARTICLE · 14 NOVEMBER 2023

Servis Modeli Bankacılığı Ne Getiriyor?

Kolcuoglu Demirkan Koçakli
Kolcuoglu Demirkan Koçakli
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Kolcuoglu Demirkan Koçakli

Kolcuoglu Demirkan Koçakli

The Firm Kolcuoğlu Demirkan Koçaklı (KDK) is an independent Turkish law firm advising domestic and...

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Son yazımızda ülkemiz bankacılık sektörüne yeni bir yaklaşım getiren dijital bankacılığı incelemiş, Dijital Bankaların Faaliyet Esasları ile Servis Modeli Bankacılığı Hakkında Yönetmelik'in dijital bankalar ve servis modeli bankacılığına ilişkin kapsamlı düzenlemeler getirdiğinden bahsetmiştik.

TurkeyFinance and Banking
Umut Kolcuoglu
Umut Kolcuoglu
Derin Beliz Eroğul
Derin Beliz Eroğul
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Son yazımızda ülkemiz bankacılık sektörüne yeni bir yaklaşım getiren dijital bankacılığı incelemiş, Dijital Bankaların Faaliyet Esasları ile Servis Modeli Bankacılığı Hakkında Yönetmelik'in dijital bankalar ve servis modeli bankacılığına ilişkin kapsamlı düzenlemeler getirdiğinden bahsetmiştik. Bu yazımızda ise Yönetmelik kapsamında dijital müşteri deneyimini yeniden tanımlayan servis modeli bankacılığını ve bu hizmetin verilmesinde rol oynayan temel tarafları inceleyeceğiz.

Servis modeli bankacılığı temel olarak servis bankalarının bankacılık hizmetlerini sunmak için açık bankacılık kanalları vasıtasıyla banka dışı dijital platformları kullanması anlamına geliyor. Burada "banka dışı dijital platformlar" terimi arayüz sağlayıcı şirketler tarafından oluşturulan, mobil veya internet tabanlı arayüzleri ifade ediyor. Başka bir deyişle, arayüz sağlayıcının sahip olduğu arayüze bağlanan müşteri, servis bankasının hizmetlerinden, servis bankasının kanallarını

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