Understanding The Cooling-off Period In Switzerland: Differences Compared To The EU And The UK

If you are an entrepreneur offering online products to consumers based in Switzerland, or an e-commerce platform looking to expand in Switzerland, it is essential to figure out what the cooling-off period is and how it differs from other European countries.

The "cooling-off period", also known as the right of withdrawal, is the time set forth by the law (usually up to 14 days) to enable consumers to withdraw from distance and off-premises contracts without giving a reason, and receive a refund within a specified period for the price paid. Shopping online is not the same as shopping in-store, so this is intended to protect the customer from making hurried or uninformed purchases.