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ARTICLE · 03 JUNE 2021

General Conditions Of Sale – 3 Key Things

One of the key documents for any business is a good set of general terms and conditions of sale (general conditions) for your product or service.

SwitzerlandConsumer Protection

One of the key documents for any business is a good set of general terms and conditions of sale (general conditions) for your product or service. Here are 3 key things you should consider when drafting general conditions for your business in Europe.

1. Define how the contract is made.

Recommended Contracting process:

  • The general conditions should carefully describe the steps on how a contract is formed. This is based on offer and acceptance. For e-commerce in Europe the mechanics of how a contract is formed online must be clearly explained in your website pursuant to the E-Commerce Directive of 2000.
  • Your website should be set-up as an 'invitation to treat', this means it invites offers for your product or service.

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