Checklist – Right Of Withdrawal: Goods

We saw recently in our video that Bernie Amarillo, serial sports entrepreneur with high levels of personal confidence, had to accept the return of 20 football shirts from a consumer in Germany 3 months after the purchase as he had forgot to inform his EU based consumers about their right of withdrawal.

So what is the right of withdrawal and what are the key points an EU e-commerce business selling goods online needs to know?

- The right of withdrawal means a consumer who is resident in the EU may change their mind for any purchase they have made online and return the goods purchased and receive their money back for any reason. The right of withdrawal does not apply to business customers.