Roses are red, milestones are due,
building trust in IT projects, always takes two.
Rebuilding trust after a failed or nearly failing IT project can
feel a little like getting back with an ex. This stage of the
relationship is marked by a mix of hesitation and hope at the
potential of a better relationship, underpinned by the familiar
question of "what will be different this time
around?". Relationships, whether romantic or commercial,
have a history and sometimes carry hard learned lessons and moving
on from past mistakes and failures requires both parties to be
intentional about the success of the relationship going
forward.
How did we get here?
In any IT project, trust between the service provider and
customer is the glue holding all the components of the project
together. The customer relies on the service provider to deliver
effectively, while the service provider depends on the customer to
clearly express its needs and expectations (and of course,
pay!).
