When it comes to IT contracting, the big themes are change and
modernisation. As we witness the increasing investment into
IT-business projects intended to bring about change in
organisations such as cloud computing and Software as a Service
(SAAS), customers are embracing standardization as the industry
becomes more and more comfortable working with the cloud. Even in
bespoke outsourcing arrangements, there may well be more similarity
than difference, and smaller deals among multiple providers is
becoming the established model for IT sourcing. Outsourcers per
customer are multiplying, as is the number of service providers
each company uses. This is driven by the increased use of cloud in
general and SAAS in particular.
