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ARTICLE · 09 OCTOBER 2026

Chat Chat Chatterbot – Shall We Register Your Name?

Adams & Adams
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Major tech companies like Amazon, Microsoft, and Google have registered their chatbot names as trademarks, and businesses across retail and financial sectors are following suit. Should your customer-facing chatbot receive the same legal protection before competitors claim similar names in your industry?

South AfricaIntellectual Property

So, you have birthed a chatbot and given it a name, what now? Should you register the name of the chatbot as a trade mark? The answer is a simple one, yes.

If the chatbots are customer-facing, particularly where the names are being promoted as identifiable brand assets, then you should consider registering the name as a trade mark. If the chatbots become a prominent feature on your website or app, it is likely that consumers will come to associate the chatbot with your services. The name of the chatbot then serves as a valuable source identifier which needs to be protected.

If the name is not registered, a third party could obtain trade mark registration for the same or a confusingly similar name in relation to your field of interest, potentially creating obstacles to your continued use. In addition, if you wanted to restrain third party use, you would be forced to rely on your common law rights, which is generally more costly and burdensome than enforcing a registered trade mark.

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The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.

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