Hey! My Item Is Broke!

Consumers have all experienced the satisfaction of making a really great purchase, whether it be something that they have held out on purchasing till the time was right or whether the item was something they had to save up for a long time.

In the same breath, most consumers have also experienced the frustration of returning home and opening up the purchase only to find that the item is broken or defective.

What are some of the legal mechanisms available to assist these consumers?

Overview

Most stores will have a return policy that consumers may refer to regarding the possible return of defective or damaged goods.

However, on a more general level, the Consumer Protection Act 68 of 2008 (hereafter referred to as the "CPA") provides certain remedies.