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AI services demand a fundamentally different approach to benchmarking than traditional outsourcing arrangements. While conventional benchmarking focuses on pricing and service levels, AI systems require continuous assessment of technical performance, operational resilience, and governance standards throughout their lifecycle. This analysis explores why traditional benchmarking clauses fall short and what customers must demand to ensure AI services remain reliable, explainable, secure, and commercially valua

When it comes to IT contracting, the big themes are change and modernisation.