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This is the first of two vlogs in our occasional ‘Law Firm as a Service' series that look at IT, demographics and change in the UK legal services sector. It looks at how we got where we are today.

This is the fourth of five short vlogs from a Thomson Reuters Panel on Law Firm Innovation that Richard spoke at recently. It looks at client service and client retention.

Richard Kemp discusses how and why law firms are picking up the pace in adopting artificial intelligence or AI.

The next five years will be a period of significant technological advancement for professional services including the tax and legal marketplace.

Claimant solicitors including Michael W Halsall, SGI Legal and Hodge Jones & Allen, have started to use a personal injury management tool developed by Citadel Law.

During 2014, the UK Information Commissioner (ICO) issued a warning to lawyers to keep personal information secure following a number of data breaches...

Not so long ago, a telephone call I had with a client ended with him saying he would send me a copy of the document in question via WhatsApp.

We are proud to collaborate with Anthropic on its newly expanded Model Context Protocol (MCP) ecosystem. Claude can now connect directly to NetDocuments, enabling secure search, retrieval, and drafting based on a firm’s own documents and precedents.

Glenn C. Davis explains what professional service firms need to know about cyber security.

Gartner’s latest prediction landed last week with a headline that legal technology vendors will be quoting for years: legal tech budgets will double by 2028. If you are a GC, managing partner, or director of legal operations, you are probably already fielding calls from vendors who want to be part of that spending.

Information will move 500 times faster by 2034, providing the means for cloud-based advice services to take a major slice of the legal market.

No details have as yet been given about the particular applications, services or activities that ACE will be used for.

So where are we – where is your firm – on the spectrum between ‘business as usual' and ‘the end of lawyers'?

At the moment, legal AI is at the "frothy" part of the hype cycle. It's a bit like the scene What did the Romans ever do for us? in the film the Life of Brian, but in reverse.

In the IT world XaaS (pronounced Zass) is the new thing. It stands for anything as a service, whether software (SaaS), platform (PaaS) or network (NaaS).

Much legal work comes down to comparison. Two sets of bank statements. A term sheet against a stack of closing documents. A draft will against the firm’s template. The work matters, and doing it page by page takes time.

AI adoption in legal has crossed a threshold that should prompt every firm leader to ask a harder question. According to the Wolters Kluwer 2026 Future Ready Lawyer Survey of 810 lawyers, 92% of respondents now use at least one AI tool in their daily workflow, with more than half reporting time savings of 6–20% of their work week and 60% expecting their organization’s AI investment to grow over the next three years.

Artificial intelligence is no longer a concept of the future. It has become part of everyday professional practice, with professionals in law, finance, government and many other fields using AI-powered tools to research issues, draft documents and analyse information.