The consumer and retail sector is undergoing a decisive technological reset, driven by rapid advances in AI, rising expectations for digital convenience, and the pressure to modernize long‑standing legacy systems.

Drawing on insights from more than 250 consumer and retail leaders, the report highlights where modernization is already delivering measurable impact: more accurate forecasting, more efficient supply chains, and increasingly automated front‑ and back‑office operations. Yet the findings also reveal the hurdles that continue to slow progress — most notably weak governance, fragmented technology stacks, and ongoing shortages of AI‑native talent

Compared to December 2022, the largest change was recorded in category Clothing and Footwear.

The Consumer Protection Service Authority of Cyprus announced the adoption of an Administrative Fine ...

Cyprus law provides for certain localisation and disclosure requirements with respect to online purchases digital services and content.

In a recent decision of the Consumer Protection Service ("CPS"), which is the body responsible for the application of the Unfair Commercial Practices Law ("Law") in Cyprus ...

Unjustified discrimination of customers in relation to payment methods is forbidden under the regulation.

Misleading commercial practices are the core of two recent decisions handed down by the Competition and Consumer Protection Service, being the government watchdog on unfair B2C practices...

The consumer-seller relationship is undoubtedly one of the most significant relationships created by contract. Consumers are provided with substantial possibilities for legal redress...

In a contractual relationship between the seller and the buyer, a great number of the parties' obligations will usually be expressed within the contract.

For the period January-November 2022, the CPI increased by 8,4% compared to the corresponding period of the previous year.

On 15 February 2021, the EU adopted an amendment to the ‘Slot Regulation' (the Regulation) tempering the so-called ‘use it or lose it' rule. Slots are essential for airlines ...

New legislation in Cyprus sets out rules concerning contracts for the supply of digital content or digital services. These rules include requirements for conformity with the contract for the supply of...

There has been much debate regarding the unfair terms in business agreements of natural or legal persons for some time now.

Cyprus introduces significant reforms to its out-of-court financial dispute resolution framework through Law 87(I)/2026, establishing binding decisions by the Financial Ombudsman for monetary compensations up to €20,000. The amendments strengthen debtor protections during mortgaged property disposal procedures while maintaining judicial review rights and introducing new timelines for complaint submissions and debt restructuring negotiations.

On 10 December 2024, in a letter to the European Banking Authority ("EBA") and the European Securities and Markets Authority ("ESMA")...

As cross-border e-commerce expands across the EU, businesses encounter increasingly complex VAT reporting duties.

The payment services landscape in Europe has changed dramatically over the years, with the advent of Payment System Directives (PSD) one and two bringing forth disruptive rules.

On May 13, 2025, the Nicosia District Court issued a decision that reshapes the banking landscape in Cyprus. The case concerned the Cyprus Land Development Corporation...

From 28 June 2025, uniform accessibility requirements for certain products and services will become applicable across the European Union through the implementation of Directive (EU) 2019/882...