Working Time Management In A Business Service Center

Over the past five years the Polish market for business service centers has doubled—to more than 190,000 employees in over 930 centers. It is still one of the fastest growing sectors in the country, despite stiff competition from other CEE Countries, with its reasonable employment costs.

It seems fairly obvious that one of the key factors in the success of a business service center is skillful management of the employee's working time, as this directly influences efficiency and profitability.

There are two basic models for business service center operations in Poland: (1) those that provide services only within Europe (and some of those only within the EEC) and (2) those that provide their services globally. Due to limited time zone differences, the first model is much easier to implement in terms of planning and time management, whereas the second model requires continuous operation and personnel availability around the clock—following the sun and business hours