Traders' Obligations Under The New Consumers Protection Act

The new consumers protection act ("Act") which came into force on 25 December 2014 changed the obligations that traders (entrepreneurs) have with regard to the execution of sales contracts with consumers (relating to both goods and services) and warranty rules relating to the provided goods.

The Act implemented provisions of the EU Directive on Consumer Rights of 25 October 2011 (2011/83/EU) and abolished the previously binding Polish act on the protection on certain consumers' rights and dangerous products. The new regulations implemented by the Act relate to "traditional" transactions, as well as to distance sales (including those conducted online, by email or traditional mailings, or by phone, fax or SMS) and off-premises sales (e.g. at a consumer's home).