Controls Of The E-commerce Industry In Poland

On 1st January 2023, a number of regulations implementing Directive 2019/2161 - Omnibus - came into force in Poland. Many laws were amended in order to bring Polish consumer protection law in line with the requirements established by the European Union. Regulations protecting consumers have been significantly tightened.

A survey commissioned by the Polish Office of Competition and Consumer Protection reveals that 93% of online shoppers consider the opinions of other shoppers. The influence of other customers' evaluations is important when making the final purchase decision. The Polish Office is aware of this and, in order to eliminate unfair practices and violations of the collective interests of consumers, it constantly monitors the market - especially online shops and marketplace platforms.