Great Improvements For Even Greater GFI Support

Authored by Vladimir Ceric

Recently we sat down with Michael Gleason and Dennis van Wagtendonk, GFI Support managers, and had a chat on the many changes that have been underway within GFI Support, focused on increasing the satisfaction of our customers.

We know our customers choose GFI Software products to make their life easier, and to automate their security and communication needs, so they can focus on improving their businesses. Support plays a huge role at the very foundation of customer loyalty, and starting January 2016 we have been on a path to improve the level of satisfaction within our customers. The support department has undergone several improvements, both externally as well as behind the scenes, designed to increase support quality and availability, decrease response time, and ultimately increase customer satisfaction.