Introduction
The rapid development of artificial intelligence is prompting organisations to reconsider how work is performed, how decisions are made and how services are delivered.
Agentic AI is one example of this shift. Unlike AI tools that primarily generate information, AI agents may be able to interpret an objective, complete several activities and interact with business systems with varying levels of human involvement.
However, the introduction of more capable technology does not remove the need for structured analysis. It increases it.
Before an organisation can determine where AI should be used, it must understand the problem being addressed, the value expected, the people affected, the decisions involved and the risks that must be managed.