Two New Consumer Charters On Financial And Banking Services

During a recent press conference at the Malta Competition and Consumer Affairs Authority (MCCAA), the MCCAA and the Ministry for Social Dialogue, Consumer Affairs and Civil Liberties introduced two new charters that focus on the rights and duties of consumers in relation to the provision of financial and banking services. These two charters were primarily introduced with the intention of raising awareness among consumers once they decide to invest their money, or when engaging a banking service of their choice.

The Minster responsible for Social Dialogue, Consumer Affairs, and Civil Liberties stated that these two charters will offer the necessary level of safeguards, equip consumers with all the essential information in order for them to be able to make well informed decisions, and instill a sense of confidence in consumers. Indeed, Helga Pizzuto, Chair of the MCCAA, asserted that these charters were drafted with the aim of addressing the consumers' needs, and in