Case Study Of A Successful Fund Administrator Migration For A Mid-market Asset Manager

In the summer of 2022, Ocorian were invited to tender for fund accounting, administration and depositary services for a prominent mid-market fund manager who was unhappy with the service they were receiving from their existing administrator.

Frustration with the incumbent service provider

Over the course of multiple reporting cycles, they had experienced unnecessary delays and repetitive errors. They noticed there seemed to be little continuity and retention of knowledge due to high staff turnover in their servicing team in the administrator's back-office location.

The challenge

This was a sizeable mandate, with more than a dozen entities falling within scope, including funds, GPs, co-investment and carry vehicles. Based on discussions with the client and a review of all the available information, the solutions team at Ocorian carefully considered the best approach to migrate all entities to ensure the most effective transition.