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ARTICLE · 03 APRIL 2025

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In AI We Trust: Bridging AI's Trust Gap In The Workplace

Matheson
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AI holds immense opportunities to revolutionise the world of work. However, an AI trust gap is emerging. A key hurdle for successful AI implementation in the workplace is employee trust...

IrelandTechnology
Alice Duffy
Alice Duffy
Jill Barrett
Jill Barrett
Cliona Coleman
Cliona Coleman
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AI holds immense opportunities to revolutionise the world of work. However, an AI trust gap is emerging. A key hurdle for successful AI implementation in the workplace is employee trust, or rather lack of trust, in AI and the role it will play in their jobs. Despite AI being a tool that will increase productivity and innovation, it is increasingly being met with resistance rather than excitement in some workplaces.

In this article in our AI series, we explore the increasing AI trust-gap in the workplace, the reason this has developed and how organisations can address this issue.

Why is there a trust gap?

A recent Global Study by Workday "Closing the AI Trust Gap" has shown that only 52% of employees welcome AI. One of the main cited reasons for this is due to a lack of trust that AI will be deployed responsibly. There is also uncertainty among employees that their organisation will implement AI in the right way. Nearly one-quarter (23%) of employees surveyed

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