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ARTICLE · 30 JANUARY 2014

Notification Of Non-Compliance To Eircom

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On 25 April 2012, ComReg notified Eircom of its finding that Eircom had failed to comply with its obligations in Regulation 25(6)(b) of the Universal Service Regulations.

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Helen Kelly
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Nina Cummins
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On 25 April 2012, ComReg notified Eircom (then in Examination) of its finding that Eircom had failed to comply with its obligations in Regulation 25(6)(b) of the Universal Service Regulations (SI No. 337 of 2011).  In particular, ComReg considered Eircom's conditions and procedures for contract termination acted as a disincentive to consumer switching by charging consumers who failed to give the requisite one month notice. 

On 29 November ComReg notified Eircom that it had amended the original notification of non-compliance, and cited additional aspects of Eircom's terms and conditions, which ComReg considers individually and cumulatively prevent consumers from switching providers, including required contact with the Eircom "Save" team, and other complex termination procedures. 

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