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ARTICLE · 19 MAY 2014

Is Change Always A Good Thing?

Non-geographic numbers are used by organisations to allow incoming calls at a fixed or reduced rate.

IrelandMedia, Telecoms, IT, Entertainment

ComReg considers industry proposals regarding wholesale charges for non-geographic numbers

Non-geographic numbers are used by organisations to allow incoming calls at a fixed or reduced rate. This can be of particular use to businesses who want to ensure that customers can contact them, without fear of incurring large costs eg, in the case of help desk or customer service numbers.  In Ireland non-geographic numbers are identified by the prefix 18xx eg, 1850 or 1890. The retail charges for calls to non-geographic numbers are capped within Ireland.

As regards wholesale charging arrangements, the current practice has been for fixed-line operators to deduct a retention from retail revenues ie, retention charges.  Fixed line operators have tended to set these retention charges based on the regulated wholesale interconnect rates of the fixed line incumbent, eircom,  so that each fixed line operator is in effect charging the same wholesale retention charge as eircom. 

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