Cracking The Code: New Customer Contract Obligations

Topic #2: New Customer Contract Obligations

This second instalment of our 'Cracking the Code' series on the European Electronic Communications Code (the "EECC") outlines the key retail aspects and end-user rights that apply to the electronic communication service providers ("ECS") under the EECC.   

This Insight focuses on Article 102 of the EECC and focuses on the upcoming obligations in relation to the sign-up of new customers.

ECS providers will be obliged to provide two sets of information before a customer is bound by a contract: (i) the Pre-Contractual Information, and (ii) the Contract Summary.  This requirement applies to consumers as well as microenterprises, SMEs and not-for-profit organisations, (unless the latter three explicitly agree to waive their rights).  These requirements do not apply to business or enterprise customers.