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ARTICLE · 02 APRIL 2026

FIG Top 5 At 5 – 02/04/2026

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On 25 March 2026, the Financial Services and Pensions Ombudsman (“FSPO”) published its Overview of Complaints for 2025 (“Overview”). The Overview provides a summary of the complaints made to the FSPO and reports the trends and patterns in complaints made.

IrelandFinance and Banking
Matheson LLP
Matheson LLP
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1. FSPO publishes overview of complaints for 2025

On 25 March 2026, the Financial Services and Pensions Ombudsman (“FSPO”) published its Overview of Complaints for 2025 (“Overview”). The Overview  provides a summary of the complaints made to the FSPO and reports the trends and patterns in complaints made.

7,004 complaints were received in 2025, with 19% of complaints relating to customer service, which was the conduct most complained of. Customer service complaints relate to complaints which include issues such as communications, complaint handling, account access issues and the failure to provide information.  The conduct most complained of in 2024 was also customer service.

The FSPO resolved its highest number of complaints ever in 2025, with 6,282 complaints closed, representing an increase of 6%, when compared to 2024.

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