Central Bank Consumer Protection Code Review

The Central Bank of Ireland (Central Bank) has commenced the first phase of a three-stage review of the Consumer Protection Code 2012 (as amended) (Code). The review aims to ensure that the Code remains fit for purpose and future-ready, and that consumers remain well-protected amidst a rapidly changing financial services landscape.

As part of this first phase, and as signalled in our March briefing on the Central Bank's 2022 regulation priorities, on 3 October 2022, the Central Bank launched a discussion paper (Discussion Paper) on the topic of consumer protection in financial services. The purpose of the Discussion Paper is to stimulate discussion and obtain feedback and views from consumers and stakeholders on key discussion topics before considering and publishing proposed revisions to the Code. The resulting feedback will then be the subject of a formal public consultation in the second phase of the review process.