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ARTICLE · 30 MARCH 2020

A Recent Update From The Financial Services And Pensions Ombudsman

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On 13 February 2020, the Financial Services and Pensions Ombudsman (the "FSPO") published a digest of legally binding decisions issued in 2019

IrelandFinance and Banking
Ruairi Geoghegan
Ruairi Geoghegan
Peter Lennon
Peter Lennon
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On 13 February 2020, the Financial Services and Pensions Ombudsman (the “FSPO”) published a digest of legally binding decisions issued in 2019 (https://www.fspo.ie/Digest_of_Decisions) together with an accompanying Press Release.  The digest includes a short summary of a selection of 33 decisions in relation to complaints made against financial service providers.  The FSPO has also created an on-line database of legally binding decisions, which can be accessed at www.fspo.ie/decisions/database. 

The FSPO digest informs us that the FSPO issued 439 legally binding decisions in 2019, 394 of which were published in conjunction with the latest volume of the digest of decisions.  The FSPO digest states that it resolved the majority of complaints in 2019 through mediation; approximately 2,160. 

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