By MAKARIM & TAIRA S.
A. INTRODUCTION
With the passing on April 20, 1999 of Law No. 8 of 1999 on
Consumer Protection (the "Law"),
Indonesia (and Indonesian consumers) gained its (and their) first
comprehensive law devoted to protecting the rights of and promoting
the recourses available to, users of both goods and services. The
Law, which became effective on April 20, 2000, is a significant
step forward not only in trying to curb unfair business practices
which cause loss to consumers but also in laying a framework for
the raising of general awareness on consumer protection issues. By
raising the consciousness of business agents and forcing them to
adopt a more honest and responsible attitude, it is hoped that the
quality of the goods or services will be raised, thereby ensuring
the health, security and safety of all consumers.
