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ARTICLE · 02 JANUARY 2026

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Data Breach Reporting In India: Legal Obligations And Best Practices

S.S. Rana & Co.
S.S. Rana & Co.
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S.S. Rana & Co.

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In October 2025, a communication platform with over 200 million active users worldwide disclosed a significant data breach that originated not from its own systems, but from a compromised third-party customer service provider

IndiaPrivacy
Anuradha Gandhi
Anuradha Gandhi
Rachita Thakur
Rachita Thakur
Abhishekta Sharma
Abhishekta Sharma
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Introduction

In October 2025, a communication platform with over 200 million active users worldwide disclosed a significant data breach that originated not from its own systems, but from a compromised third-party customer service provider. An attacker compromised the systems of the third-party customer service provider gaining unauthorized access to the support ticket queue containing sensitive customer information. The incident impacted a select group of users who had recently communicated with the platform's Customer Support or Trust and Safety teams.1

Scope of data compromised

The exposed information includes2:

  • Your name, platform username, email and other contact details if you provided them

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