Online Dispute Resolution- A Compelling Option Or A Far -Fetched Reality During Pandemic Times

Introduction

1.1 Hon. Arthur M. Monty Ahalt (ret.) defined Online Dispute Resolution (ODR) as, "ODR is a branch of dispute resolution which uses technology to facilitate the resolution of disputes between parties. It primarily involves negotiation, mediation or arbitration, or combination of all three. In this respect it is often seen as being the online equivalent of ADR"¹. Essentially, it is the process of dispute resolution on a digital platform using digital technology (video conferences). It is an amalgamation of advancing technology with alternate dispute resolution mechanisms (ADR) such as mediation, conciliation and arbitration, for the purpose of resolving conflicts, particularly in small and medium value cases. Moreover, considering the times of pandemic that we are living in today, the option of ODR has just become more compelling, safe and cost efficient.