After long anticipation, the Parliament, after receiving the
assent from the President of India, introduced the new holistic
Consumer Protection Act, 2019 ("CP Act,
2019") on August 9, 2019. The Act has retained some
old provisions but also shows the gleam of some new perceptions.
The Ministry of Law and Justice has meticulously framed the
Consumer Protection Act, 2019 covering all the possibilities of
defaults that may arise in the new epoch.
SCOPE OF THE CP ACT 2019
While the Act contains certain old provisions, the Parliament
has incorporated certain new clauses with regard to consumers'
grievances attributed to the modernized society, with a view of
creating an exhaustive consumer protection law.
