Johannes de Jong Head of Financial Regulatory of Osborne
Clarke's Amsterdam office:
For the Dutch banking sector, 2024 promises to be a
transformative year marked by regulatory changes and technological
advancements, with artificial intelligence (AI)
playing a pivotal role. The integration of generative AI,
particularly in fintech, will be a prominent feature, with
innovations such as chatbots facilitating natural language
communication between customers and banking apps. Major Dutch
licensed banks, including ING and ABN are already embracing
generative AI initiatives.
The year will also challenge the banking sector in newways as
banks encounter new obstacles because of economic difficulties,
which place addition pressure on the sector. In 2023, global
uncertainties, particularly due to the war in Ukraine and tensions
in the Middle East, significantly influenced the Dutch economy.