Privacy And Outsourcing: Evolving Concerns

Keywords
outsourcing, privacy, international privacy laws, cross-border legal issues, consumer groups, governments, security breach, Gramm-Leach Bailey Act, Children's Online Privacy Act, Fair and Accurate Credit Transaction Act

Originally published May 2007

Outsourcing raises a number of cross-border legal issues that are increasingly receiving attention from both consumer groups and governments. One of the hottest issues concerns the relationship between outsourcing and international privacy laws and the increasing burdens placed on outsourcing customers and suppliers to protect information.

In the United States, legal questions about privacy used to be solely the domain of constitutional law. However, those days are long gone, as privacy issues now lie at the forefront of the business community’s concerns. Companies that rely on the use of personal information, whether about employees or customers, including potential customers, have to be concerned about privacy issues,