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ARTICLE · 08 SEPTEMBER 2023

FIG Top 5 At 5 - 24/08/2023

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On 23 August 2023, the Financial Services and Pensions Ombudsman ("FSPO") published its 2022 Annual Report ("Report") which covers the period from 1 January to 31 December 2022.

European UnionFinance and Banking
Matheson LLP
Matheson LLP
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1. FSPO publishes its 2022 Annual Report

On 23 August 2023, the Financial Services and Pensions Ombudsman ("FSPO") published its 2022 Annual Report ("Report") which covers the period from 1 January to 31 December 2022. The following is a summary of some of the work highlights detailed in the Report:

Key Statistics:

  • 4,781 complaints were received by the FSPO;
  • 4,647 complaints were closed;
  • customer service accounted for 28% of complaints;
  • €5 million was awarded for individual complainants;
  • 80% of complaints were made online;
  • 163 decisions were shared with Central Bank of Ireland ("Central Bank");
  • 10 decisions were referred to the Central Bank;
  • 134 decisions related to tracker mortgages were shared with the Central Bank; and

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