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ARTICLE · 23 JULY 2026

European Commission – SAP's Commitments Made Legally Binding

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The European Commission has issued a commitment decision addressing SAP's practices in the aftermarket for maintenance and support services for its on-premises ERP software. Following preliminary findings that SAP may have abused its dominant position through restrictive contract terms and fees, the company has agreed to implement global changes allowing customers greater flexibility in choosing maintenance providers and modifying contract terms. These legally binding commitments will remain in effect for 1

European UnionAntitrust/Competition Law
Nazali Attorneys
Nazali Attorneys
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The European Commission (“Commission”) has made SAP's commitments legally binding through a commitment decision aimed at addressing competition concerns in the aftermarket for maintenance and support services for the company's on-premises Enterprise Resource Planning (“ERP”) software. The decision follows the Commission's preliminary assessment that certain SAP practices may have restricted competition in this market.

The Commission had preliminarily found that SAP may have abused its dominant position by making it difficult for customers to terminate maintenance and support services, charging reinstatement and back-maintenance fees, systematically extending contract terms, and requiring customers to obtain the same type of maintenance and support from SAP for all of their ERP software. According to the Commission, these practices may have restricted competition from independent maintenance and support providers.

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